Or ‘Return’ to go back to the original product and enter new entitlement information. Select ‘Continue’ to proceed to the new product. Would you like to view the product details page for the new product? The serial number provided does not match the previously selected product. Any warranty support needed would be completed by the reseller that sold the product. Product sold without warranty: This product was sold by a reseller. Please use the product number and serial numbers of the new product to validate warranty status. Product has been exchanged: This product has been exchanged for a new or refurbished product. Any warranty support needed would be completed by the third party that sold the product. Product sold by third party: This product was sold by a third party. Warranty withdrawn refurbished product: References a warranty that no longer applies, because the product has been refurbished as was sold ‘as is’ without a warranty. Thus, the warranty has been removed from this product. Warranty removed from product: This product was designated to be returned to HP. ‘Extended warranty’ refers to any extra warranty coverage or product protection plan, purchased for an additional cost, that extends or supplements the manufacturer’s warranty. ‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Already have an HP account? Select from the products you own.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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